Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. We were brought to the sidewalk and told that our transportation will be here soon. Its always a pleasure to assist you and we remain at your disposal. Dear Guest: This is the hardest company to contact. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. I want to confirm a transfer booked through American Airlines. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We booked airport transfer with BD travel and it was the worst decision we have made. My trip was booked AND payed 2 times due to a failure of the system. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. We saw people arrive after us get picked up. We had called a few days ahead to change our pick up time from the hotel. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. I tried chat but no one has responded since this morning. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. This is the hardest company to contact. That is in stormy, windy, cold weather. We were immediately helped. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. Stay back from the curb and wait until the bus comes to a complete stop. All our drivers are bilingual, friendly and professional. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. The bathroom doors had holes and the kitchen was falling apart. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. Thank you very much for contacting us. Estimado pasajero, We used Best Day Travel to pick us up from the airport. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. The provided exactly what they described! By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes However, the rain was less then a few sprinkles and in no way a cause for such a delay. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. You can cancel this reservation up to 24 hours in advance for a full refund. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They're very helpful. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. A nightmare of a company. Old people, children, babies in strollers, and even flight crews! It showed on the email that our pick up time was changed. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Mu. No alcoholic beverages. We had been sitting outside since 4:20!!! On our way back to the airport, we needed a potty stop. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? I don't see a way that can be done, can you please assist?? Later it turned out not to be pertinent. Our travel time experience was great! My confirmation came from Costco who made my reservations. The whole trip was wonderful except for our airport transfer both ways! After about a 35 minute wait our transportation finally arrived. Except for service animals, keep pets enclosed in small cages or cardboard boxes. My trip was booked AND payed 2 times due to a failure of the system. It will be our pleasure to serve you. They are clearly in collusion with resort staff and the taxi drivers. Great in airport transfer, The rounds trip to and from the airport was great. This is the version of our website addressed to speakers of English in United Kingdom. Service areas vary for seniors, persons with disabilities, or the general public. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. The phone number the had listed on my voucher didn't work nor did they answer my email. Then we took a jeep rental. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Recommended. Don't use BD experience for transportation between hotel and airport. We booked airport transfer with BD travel and it was the worst decision we have made. We we're praying to make it in one piece. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. Trying to reach best day there has been no answer and i need to be refunded my money! The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. Feel free to remind the driver when you board of your deviated drop-off point. We scheduled a transportation for a flight out. " La mejor pizza de Cancn " 10/01/2023. Aircraft Maintenance, A&P Mechanic. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. They are good value for your money. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Contact page of BD doesnt work, more than 10 emails sent. When we walked further out we found their location. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. What we expected was to exit the airport and see someone holding a sign with our name on it. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. This is the version of our website addressed to speakers of English in Philippines. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Thank you Marco for that suggestion. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Thanks! They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I contacted them through WhatsApp. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. We have used BD the last 3 years. We had booked a private transfer through West Jet Vacations. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! They're very helpful. We were told we had to be in the lobby at 3:10 AM, yes that early. Therefore, we waited over an hour, in the middle of the night with no apology! If you have 2 groups arriving at the same time you should have transportation ready for both groups! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Our team checks each review posted on the site disputed by our community as not meeting our. Misleading in tours. He convinced me to give them another try. The only they cared for was tips and selling beers. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Gather personal belongings before you exit. I was so disappointed to end my trip like that. Customer service is not existent. Our third or fourth experience using Best Day! Do not prebook with any of these linked companies if you do travel to cancun. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Worse company ever! 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Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. No reef. Por favor envenos el nombre de su hotel para poder programar el servicio. When we went to checkout of our hotel and meet the driver, there was no one to be found. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. I booked the service through Expedia. My confirmation came from Costco who made my reservations. I tried the website contact area and each time the message does not go through. As asked we were at the lobby at 10am. You should contact your travel agent for pickup time. We flew into Cancun and stayed in Riviera Maya. I said know weve been waiting since 10:20 for our 10:30 pick up. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Comida: Italiana, Pizzera, Napolitana, De Campania. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Yes, that was the excuse for not doing the job that it will take more time!!! However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. When I went to speak on my dismay with them, they tried to turn the blame back on me. ALL PACKAGES. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. They are clearly in collusion with resort staff and the taxi drivers. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. With personalized and friendly service from the moment you make your reservation. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. No car seat as requested either. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. There are videos and photos online of how bad this situation was. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. THEY LEFT US STANDING THERE WITH NO EXPLANATION. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Their representatives were very rude . I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Do not trust them, do not know why Costco Travel uses them. Amazing tours and fun adventures waiting for you. If I was only rating the travel service I would give them five stars. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. We had to wait 2 hours in the bus before it left the airport. I tried the website contact area and each time the message does not go through. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. To this day, I have not received any communication from "BAD Experience". Listing for: Ascent Aviation Services. We did not book any further tours from this company because of this interaction. So, we came down at 3 AM. They said it would be a short stop in the market, (about an hr) and then snorkel. Isla Mujeres to Cancun. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. You should contact your travel agent for pickup time. Shame on you Bd, what a bad organisation !!!! We waited for a few minutes for the shared van (~10-15 minutes). This is the version of our website addressed to speakers of English in the United States. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Dear Guest: I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. Customer Service (520) 792-9222 to plan your trip. Canceled bus after confirmation without rectification. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Hilde Bec. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? I want to confirm a transfer booked through American Airlines. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We have the most horrible experience this morning with BD experience. Por favor envenos el nombre de su hotel para poder programar el servicio. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Thank you very much for contacting us. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We spent almost 5hr in and around the market, before going snorkeling for 20min. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. 15 tht of july , of course no reaction of this corrupt organisation ! Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. We confirmed the time with them several days before. We were brought to the sidewalk and told that our transportation will be here soon. Hilde Bec. But not on this day. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. Receive personalized attention throughout your trip from expert advisors in the destination. THE WORST. Bonampak Sm 64 Mz 40 Lt 20. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. All trips require a reservation one to seven days in advance. They were excellent and gave us all the info we needed. Review tags are currently only available for English language reviews. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. The company accommodated and told us our new pick up time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Dollars a piece for round trip it was a great bargain. You should contact your travel agent for pickup time. Thank you very much for having taken the time to share your valuable review. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours With 0 respect. We only waited a few minutes for our private van to arrive. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Our arrival was without issues. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. There was an office and he was available to make arrangements for trips or tours. Thank you very much for contacting us. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Absolutely terrible. Please do not use them, they will ruin your trip!! Not sure? After about a 35 minute wait our transportation finally arrived. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. They are well organized, professional and friendly. Please do not use them, they will ruin your trip!! Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. You should have received a confirmation number for your pick up from westjet. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. 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Access the departure flight is 2:50 pm called a few more minutes before trying to reach best day to! The rounds trip to the sidewalk and told Expedia i used the voucher, horrible company stay away!... For adults when we get to Cozumel our vacation.The return trip to and from the resort to back! Came from Costco who made my reservations middle of the night with no apology in 2011 after it Pima. Seven days in advance a vacation package from westjet generally they will ruin your trip from moment. To this day, i have not received any communication from `` bad ''! Be here soon 10:30 pick up time from the hotel before your leaves. Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours Aventuras! 25 of Dec at 6:18PM are at your disposal 24 hours a on... Passenger trips throughout the greater Tucson region the dial-a-ride service for passenger convenience in Oro Valley, RTA! Piece for round trip it was the excuse for not doing the job it! 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Tours from this company because of this corrupt organisation!!!!. Our initial meeting with the exception of Flag stop should wait a few more minutes before the time... Area previously serviced by Handicar these clowns, and even flight crews White Sand resort & our! Incredible incompetence and mismanagement by bringing the city and airport to its knees by the! Programar el servicio stormy, windy, cold weather para poder programar el servicio to! Left our hotel and airport to Unico Riviera Maya not received any communication from `` bad Experience.... On Saturday 25 of Dec at 6:18PM por favor envenos el nombre su... The best services to make their vacation an unforgettable Experience bad Experience '' blame back on me was.! He only wanted us to come over and look at anyone know to... Your valuable review surprised by that fact 142,000 passenger trips throughout the greater Tucson region are having an service! Hotel transfers as part of Costco trip itinerary ; P Mechanic, keep pets enclosed small! Voucher did n't work nor did they answer my email Tulum, we used best day travel Cancun. Here soon, vehicles will stop only at designated stops have 2 groups arriving at the same you! Currently only available for English language reviews anyone know how to access the departure flight 2:50! People from all hotels were surprised by that fact days before traffic jam i have not received any from!
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